The Fine Print.
AirsoftLocker.com can not offer any implied warranty on products sold as we are not distributors or dealers for any items sold here. Everything listed is for personal consumption. That being said, some manufacturers may offer warranty, but you’ll need to contact them for more information on their policies.
We will to the best of our abilities provide assistance our loyal members by providing troubleshooting tips or referring them to their local airsoft shops for technical service should a malfunction occur. A Dead on Arrival period is offered for all goods sold as we understand sometimes the couriers are not too gentle with our packages. We know airsoft items have a wide spectrum of quality control and we’ve been burned a few times ourselves so we offer the Dead on Arrival policy, it is explained in detail further below.
We will test most items before shipping to ensure it’s in full functioning condition. All guns are tested to ensure they are functional before shipping. The exception to this is sealed products (e.g. KWC Pistol magazines, some batteries, etc.). Since items not listed under the The Classifieds section are sold as new we will not open sealed products to test unless the member requested us to do so in the order comments.
It’s also important to note, that airsoft products are designed and manufactured with a wide Quality Control range. Some brands use high quality metal and others will use alloys. This is why some products will last longer than others but none are designed to last indefinitely. It’s advised that each member should learn and perform basic maintenance on their airsoft products to maintain longevity of their products.
Delivery:
Orders may take from 12Â to 24 business hours to process, during long weekends or sale weekends it may take up to 48 business hours for tracking to be provided. Once your order is processed and shipped, you will receive an email notification and you can track your order in your account. All delivery standards begin when you receive your order shipping email. The Dead on Arrival period begins on when the item is marked as delivered according to the tracking information of the courier.
Payment:
Payment is accepted via credit card, visa debit or PayPal with a valid Canadian billing and shipping address. Accepted credit cards are Visa and Mastercard.
All transactions are secure. AirsoftLocker.com is provided with an SSL encryption system to protect personal and payment data, Paypal/Stripe also has their own encryption technology to process payments.
Ordering:
In the event that an item purchased is not available, we will notify the you of the problem and provide you with options for your specific order within 24 business hours via email.
If you purchased more than one item, we will notify you of the problem prior to shipping the rest order.
We pack all orders with care to ensure you receive your goods in good condition.
If the packaging seems damaged in anyway at delivery, please take pictures of the damage so that we have evidence in the event that a claim needs to be made for the item with the courier.
AirsoftLocker.com reserves the right to cancel and refund any order that’s placed to a business. If you want to buy wholesale, we recommend contacting your local airsoft shop for an account.
AirsoftLocker.com reserves the right to limit the number of items purchased per individual.
Returns & Exchanges:
Returns & Exchanges are accepted for brand new un-used products with 30 days. Upon request, we will refund you for the full amount of the brand new product minus the shipping cost or exchange the item to another item of interest to the member. The Classifieds section items are FINAL SALE/SOLD AS IS.
Return shipping cost of any product is covered by the member. If we make a mistake in shipping a wrong item we will cover all shipping costs to getting the correct item to you. If an item is Dead on Arrival we will cover the shipping costs to get a functioning item to the member.
If an item has been opened or used, you can not return it.
Returns and exchanges are not accepted for AirsoftLocker.com mystery crates and The Classifieds section items.
To return an item, please email info@airsoftlocker.com and we’ll provide you with instructions on how and where to send the item. Once you’ve been authorized please provide us with the tracking information of your package for  delivery confirmation and reference.
Items received are processed 1-3 business days after delivery confirmation from the courier.
Exceptions to this policy are consumables and li-po batteries. These products can not be returned under any circumstance. For the full list of consumables please click here.
It is the members responsibility to contact us within the 30 day return period. Failure to inform us of intent to return new and unopened items within that period means you will not be able to return or exchange it.
Dead on Arrivals:
In the rare event and item is received non functioning (i.e. leaking magazine, gun does not cycle). You will need to email us within 48 hours of receiving the product as indicated on the tracking information. We will do our best to assist you in getting a working product including shipping working replacement parts for your item to you. We may request you to ship the product back for repairs, in the event that that we do. AirsoftLocker.com will cover the return shipping cost as well as the cost to ship the exchanged or repaired product. Salvage items and mystery crates are final sale and not covered under D.O.A.
To return an item, please send an email to info@airsoftlocker.com. Typical response time is 24 hours. If it’s a holiday or weekend, we may take up to 72 hours to reply to your message.
Manufacturing Defects:
While we test the majority of products shipped. There are cases when the problem is from manufacturing or a design issue and the issue may not be discovered during our testing. It is the manufacturer’s responsibility to cover defects from their manufacturing and design process. AirsoftLocker.com is not responsible for these flaws.
The paint finish, molding and/or rusting of parts and products is not covered under Dead on Arrival. As long as the item is functional as intended, no return will be granted. As many of you know, Airsoft is a hobby and these items are made mostly from China or places near the sea with some low quality control procedures. While we mostly check over products, unfortunately we can not check every single one and we can not exchange products to the manufacturer as they do not offer any after sales support for us.
Airsoft goods are also designed as toys and which is why they are much cheaper than their real steel counter parts. For the above reasons, unfortunately we can not offer returns based on the finish, rusting, paint colouration and other aesthetic blemishes on any products. We will of course try our best to ensure the items meet our aesthetic standards before shipping them out.
Falsifying return/exchange claims:
If an item that is authorized for return or exchange turns out to be opened, the member will not be refunded for the full amount of the product(s) returned. We will determine a restocking fee for the product(s) and issued a refund based on the total cost minus the restocking fee.
If a product is returned on the assumption that the product is defective but works when we receive it, the member will be required to pay for the shipping of the product back to them and will not be refunded for the return shipping cost.
Purchasing an airsoft gun for a minor:
All airsoft guns purchased on this website for none age verified members will require an adult signature for delivery. We will not sell an airsoft gun to anyone under the age of 18 meaning the recipient must be aged 18 and older. While it is not against the law to purchase an airsoft gun for a minor as there is currently no licensing required for airsoft guns. It is the responsibility of the  adult to educate the minor about the safety and responsibility of owning an airsoft gun. Any crime committed with an airsoft gun will be treated under the Canadian Criminal Act and the gun will be considered a real fire arm in court. The guardian or parent who provides an airsoft gun to a minor is responsible for the actions committed by the minor. AirsoftLocker.com holds no accountability or liability in the sales and use of any products.
International Inquiries:
AirsoftLocker.com exists only for Canadian Airsofters, as we struggled ourselves to start out in the sport. We hope to provide new players with an alternative to their get into this hobby. As always, we encourage members to purchase from their local airsoft shops, support our economy!
Free items & Giveaways
Items that are part of a giveaway or contest do not come with warranty or D.O.A. They can not be returned for credit and hold no cash value.
Account Expiry
AirsoftLocker.com accounts will be terminated after 6 months if no activity is detected. This includes but is not limited to not purchasing, not logging in and not verifying your email confirmation. This is to keep the community active and is nothing personal. When an account is deleted, all Loyalty points accrued and purchase history are deleted as well. You will not be able to transfer your points or order history to another account.
Emails and Marketing content
By being a member of AirsoftLocker.com and providing us with your email address as your main contact point AirsoftLocker.com may occasionally send promotions, marketing and notifications through the email address linked to your account. Should you want to opt out of such contact, please let us know by replying to one of the messages and we’ll remove you from the list. Think of it like the ‘Do Not Call List’, except it works when you tell us to not email you and there is no bureaucracy.
NOTE: The exception to the opt out would be the important non promotional emails that are mandatory for all members to receive, such as club policy changes.
Social Media content
By taking part in any contest, submitting content for entry or using identifiable information on those platforms with regards to our Club you are bound by the terms of use and service on this platforms. AirsoftLocker.com is not responsible for the storage, re-use and licensing of any content published.