Welcome to our F.A.Q.s Page

General Questions

Q) Can I purchase as a guest?

A) Guest purchases are now live! Non members can purchase non age restricted items from our club. Of course membership is still recommended if you want to take advantage of our loyalty program and special promotions.

Q) How to I become a member/join your club?

A) Our Membership page explains the criteria for joining. Details here

Q) I submitted a membership request, where is my account information?

A) Sometimes junk/spam filters may incorrectly place our emails in that folder. Please check it to see if your membership information is there.

Q) Do you have a physical store?

A) Sorry! We are a private club for airsoft goodies. Our primary goal to provide as much airsoft information as possible for the Canadian airsoft community. We host vetted classifieds with some surplus airsoft goodies for sale.

Q) Where are you located/ship from?

A) We ship mainly from Markham, Ontario. It’s a suburb North of Toronto, Ontario.

Q) How often are out of stock items restocked?

A) We no longer list items that are out of stock as we don’t have plans to restock items on a regular basis. Supply constraints and consistency are also reasons we do not list out of stock items.

Q) What are you hours of operation?

A) We do not have standard hours of operation as we’re an online club. The shop is open 24/7 365 days a year with some short periods closed for maintenance.

Q) Do you offer price matching?

A) Being an airsoft club with classifieds, we aren’t able to price match retailers and other airsoft businesses.

Q) Why do you not offer warranty?

A) Unfortunately the places we are supplied from does not offer warranty. Therefore due to our low margins, we can not add on warranty coverage to the products sold.

Q) What kind of packaging can I expect for products and shipping?

A) Some of our items may come in custom boxes made for the Canadian market. Others are in generic boxes. When an order is shipped it will always be in an unmarked box/packaging.

Airsoft Related

Q) Do I need a license to own an airsoft gun?

A) You do not need any licenses to purchase and own airsoft guns. However, the minimum age for purchasing an airsoft gun or grenade launcher on our site is 18. Written consent for membership from a parent or guardian is required for minors in order to access our club.

Q) I plan to play airsoft at a private field or farmland. Is there anything I should know before bringing my guns?

A) While we do not recommend playing airsoft at non licensed establishments, it is highly recommended to treat your airsoft guns like real firearms. You must keep them from the public eye and store them in a safe manner during transit. If you are playing at a private field that is not completely obstructed from public view or a farm where you have neighbours, we recommend notifying local authorities or your neighbours about the use of airsoft guns on the property to avoid any confusion.

Q) What do I need to get started in Airsoft?

A) We highly recommend checking our our airsoft101 page (here) for beginners. But the basics for playing airsoft are eye protection, gun, magazine, bbs, and power source. Some airsoft fields/events will have an age or loadout restriction.

Q) What is the minimum age required to play airsoft at a field/event?

A) Most fields or events have an age limit of 18 and over. However, some fields and event’s will allow a parent or guardian to sign a waiver to allow a minor the participate. The conditions really depend on the host or location. It’s best to ask the venue if there are specific age requirements.

Q) Can my parent/guardian buy a gun for me?

A) As long as the person purchasing the product is over 18, they can hand it to a minor at their discretion. However we strongly recommend educating the minor about the responsibilities of owning and operating an airsoft gun. The adult providing the gun to the minor assumes the responsibility and actions of the minor. Airsoftlocker.com is not responsible for the actions of the parent/guardian after they purchase the gun from us.

Q) Do you guys wholesale?

A) We do not wholesale as we’re a club. The transactions carried on through our club are for personal consumption and use only. If we suspect a member is buying to resell at a shop, we reserve the right to suspend or revoke membership without warning.

Q) Can I sell my used airsoft guns on your club?

A) Our classifieds are carefully vetted from our user base. We recommend listing them on your local airsoft classifieds or using Airsoftcanada.com, you’ll have to get age verified first though.

Q) I am looking for a specific item and I do not see it listed on your site. Can you order it for me?

A) Unfortunately we do not currently offer any special or custom orders.

Order Questions

Q) When will my order be shipped?

A) We try to ship out all orders within 24 business hours (Monday to Friday). We can not ship on Weekends/Holidays as Canada Post does not operate during that time.

Q) Will I get a tracking number for my order?

A) Once your order has shipped, a shipping confirmation email and tracking number will be emailed to you.

Q) How much is shipping?

A) We offer free shipping on orders over $270 to anywhere in Canada with some rural postal code restrictions. Otherwise a quote from Canada Post will indicate the cost of shipping to your location.

Q) Can I add items to my order?

A) If your order has not processed, we can still add items to your order. Please email us immediately should this be the case for you at info@airsoftlocker.com

Q) I’m trying to buy and airsoft gun but it says it’s age restricted, how do I buy a gun?

A) You’ll need to get age verified before you can purchase guns and other age restricted items from our club. The details are provided on our membership page here

Q) Do you ship to my country (outside Canada)?

A) Our products are available to Canadian enthusiasts only.

Q) I ordered in the morning, can I expect my order to ship same day?

A) Sorry, we can’t guarantee same day shipping. The good news is 99% of the time orders are shipped within 24 business hours of receiving payment with the exception of holidays and long weekends. In addition, occasionally our team may be on a trip to procure new items. In that event, notices will be posted clearly on the website for delayed processing/shipping.

Other Questions

Q) I forgot to log-in to my account before placing an order, can I still get loyalty points?

A) Please send us an email through the contact us form with your order number and we’ll update your loyalty points total. You have 7 days to claim the missing points from the date of ordering.

Q) Some images are missing from your site, why?

A) Please try clearing your browser cache to see if it helps.

Q) Do you have contests and giveaways?And if you do, how can I participate?

A) We love promoting the sport of airsoft and have occasional contests and give-aways and freebies. Promotional items will be listed during some sales over the course of the year or on our social media pages 🙂

Q) Do you sponsor airsoft players/my Youtube channel?

A) We do not offer sponsorship to individual players or teams. We do have a loyalty points program that you can earn rewards towards club credits.

Q) Do you guys do tech work?

A) While some of our guys are experienced with working on their guns, I wouldn’t say they’re qualified to work on yours. Your best bet for tech work would be to contact your local airsoft shop.

Q) Do you sell other items such as Paintball markers or Pellet guns?

A) We only offer airsoft guns as we are an airsoft dedicated club. Some of the accessories may work on other related hobbies such as grips and sights. As long as your product uses similar mounting hardware such as 20mm MIL-STD, M-Lok, URX3, or KeyMod rails, fitment should not be a problem.